Send Your Feedback
How do I provide feedback?
All Good Care is committed to providing quality services and responding to the needs of every client. This is why we value your feedback – both compliments and complaints. These help us improve our services and continue doing the ones you find useful and satisfactory.
If you have a concern, don’t hesitate to let us know. Your feedback would make us aware of problems that we might not have noticed. We’d love to hear from you. Let us know what you think about All Good Care’s services by filling out the form below.
We appreciate you taking the time to do this.
How can you provide feedback?
Simply lodge your feedback by using one of the following methods:
- Speak to a staff member or service manager; or
- Complete the feedback form and send it to All Good Care through one of the following options:
- Give it to a staff member or Service Manager
- Place it in a suggestion box located at an All Good Care centre
- Post it back to us using the reply paid option
- Email us at admin@allgoodcare.com.au
- If you would like to provide anonymous feedback you can contact All Good Care at 0447 670 665
Privacy and Confidentiality
All Good Care is committed to protecting and maintaining the privacy, accuracy and security of your personal information. The main purpose of collecting and using your information is to provide you with the best possible service.
To view All Good Care’s Privacy Policy, visit the All Good Care website www.allgoodcare.com.au
For more information about privacy, contact All Good Care on 0447 670 665, or email us at admin@allgoodcare.com.au
External Feedback Bodies
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from All Good Care’s Director of Operations, or through any of the following agencies:
- National Disability Insurance Agency (NDIS Clients)
Email: feedback@ndis.gov.au
Phone: 1800 800 110
- Queensland Department of Communities, Child Safety and Disability Services
Email: feedback@communities.qld.gov.au
Phone: 1800 080 464
Online: www.communities.qld.gov.au
Post: GPO Box 806, Brisbane QLD 4001
- Queensland Ombudsman
Phone: 1800 068 908
Online: www.ombudsman.qld.gov.au
Post: GPO Box 3314, Brisbane QLD 4001
NDIS clients purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms.
Fair Trading Queensland provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL. You can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.
Feedback and Complaints can be lodged:
- directly with a staff member, either verbally or by providing a completed Feedback and Complaints Brochure;
- by email to: admin@allgoodcare.com.au
- by phone at 0447 670 665; or 0447 686 556; or
- in writing to Shop 1 / 793 Gympie Road, Chermside, 4032, QLD.
How will we respond?
If you have a complaint, we will respond to it promptly and sensitively. You can help us by providing as much relevant information as possible. We will work with you to assess how best to resolve your complaint.
Please consider the outcome you would like, and we will strive to provide it. We will keep you informed about the progress of your complaint along the way.
If you’d like to compliment someone on the team, we will ensure this information is captured and shared with the individuals. If it’s something that is working well in the company, we will consider implementing it in other All Good Care services.
To provide feedback or lodge a complaint, you can get in touch by calling us on (07) 3359 1458 or fill in the form below:
